Privacy Policy

Legal information

I. Definitions

Data that directly identifies you – such as your name – is personal data, and data that does not directly identify you but can reasonably be used to identify you – such as your device’s serial number – is personal data. Aggregated data is considered non-personal data for purposes of this Privacy Policy.

Personal data Administrator — the company: BX Maciej Bajer. Headquarters address: Literacka 15/23, 01-864 Warsaw, Poland. VAT EU: PL1182303355. Email address: info@fellowdoc.com. Hereinafter referred to as "We".
Personal data — any information about the User that the User makes available to the Administrator
User — a person using the services provided by the Data Administrator or providing their personal data to the Data Administrator
Portal — an IT system through which the Personal Data Administrator provides services, including the website available at https://fellowdoc.com

This Privacy Policy covers how the Portal processes personal data, regardless of whether you interact with the Portal. The Privacy Policy does not cover how third parties define or use personal data. We encourage you to review their privacy policies and understand your privacy rights before interacting with them.

II. Your rights

You have the ability to know, access, correct, transfer, restrict the processing of and delete your personal data.

Right to access your data
Right to rectify personal data
Right to limit the processing of personal data
Right to delete personal data
Right to object
Right to lodge a complaint with a supervisory authority

If personal data is processed unlawfully, you can file a complaint with the supervisory authority. The supervisory authority is the Office for Personal Data Protection.

If you are asked to consent to our processing of your personal data, you have the right to withdraw your consent at any time.

There may be times when we may not be able to comply with your request — for example, if you ask us to delete your transaction data and we are legally required to keep a record of that transaction to comply with the law. We may also refuse to comply with your request if doing so would undermine our legitimate use of the data for security, privacy, and legal purposes.

III. Personal Data from You

We strive to collect only the personal information we need.

When you create an account, purchase and/or activate a product or service, connect to our services, contact us (including via social media), or otherwise interact with us, we may collect a variety of information.

We collect, process and store the following user data:

Account Information. Your account details including email address, registered devices, account status and age
Device information. Data that can identify your device, such as your device serial number, or information about your device, such as your browser type
Contact information. Data such as your name, email address, physical address, telephone number or other contact information
Payment information. Billing address and payment method details such as bank details, credit card details, debit card details or other payment card information
Transaction information. Data relating to your purchases of products and services or transactions facilitated by us, including purchases on our platforms
Usage data. Data about your activity and use of the Portal, such as your activation of our services, including browsing history, search history, product interaction, crash data, performance and other diagnostic data, and other usage data
Other Information Provided to Us. Details such as the content of your communications with us, including customer service interactions and contacts via social media channels

You do not have to provide the personal data we have requested. Providing the above data by the User is completely voluntary, but if you choose not to do so, in many cases we will not be able to provide you with our products or services.

The Administrator may disclose the Data to third parties at the request of entities or bodies authorized to do so under applicable law.

The Administrator may transfer personal data to servers located outside your country of residence or to affiliated entities, third parties for the purpose of processing personal data by such entities on our behalf in accordance with the provisions of this Privacy Policy and applicable laws, customs and regulations regarding data protection.

IV. Use of Personal Data

We use personal information to power our services, process your transactions, communicate with you, for security and fraud prevention, and to comply with the law. We may also use personal information for other purposes with your consent.

We only use your personal data when we have a valid legal basis to do so. Depending on the circumstances, we may rely on your consent or the fact that the processing is necessary to fulfill a contract with you, to protect your interests or the interests of others, or to comply with the law.

Powering our services. We collect personal data necessary to provide our services, which may include personal data collected to improve our offerings, for internal purposes such as auditing or data analysis, or for troubleshooting purposes.
Transaction processing. To process transactions, we need to collect information such as your name, purchase and payment information.
Communicating with you. To respond to communications, contact you about your transactions or account, promote our products and services, provide other relevant information, or request information or feedback.
Security and fraud prevention. To protect people and us, and to prevent loss, fraud and illegal content.
Compliance with the law. To comply with applicable law – for example, to meet tax or reporting obligations, or to comply with a lawful request from a government authority.

We only retain personal information for as long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Policy or in our service-specific privacy notices, or as required by law.

V. Sharing of Personal Data

We may share personal information with service providers who act on our behalf, our affiliates, or others at your direction. We do not share personal information with third parties for their own marketing purposes.

Service providers. We may engage third parties to act as our service providers and perform certain tasks on our behalf, such as processing or storing data, including personal data, in connection with your use of our services and providing the services to customers. Our service providers are required to process personal data in accordance with this Privacy Policy and in accordance with our instructions. They may not use the personal data we share for their own purposes and must delete or return the personal data upon fulfilling our request.
Partners. We may partner with third parties to provide services or other offerings. We require our partners to protect your personal information.
Others. We may share personal information with others if we determine that for purposes of national security, law enforcement or other issues of public importance, disclosure is necessary or appropriate.

VI. Cookies and other technologies

Our websites, online services, interactive applications and advertisements may use “cookies” and other technologies. These technologies help us better understand user behavior, including for security and fraud prevention purposes, tell us which parts of our websites users have visited, and facilitate and measure the effectiveness of advertising and web searches.

Cookies necessary for operation. These cookies are set in order to provide a specific feature or service that you have accessed or requested. For example, they allow us to display our websites in the correct format and language to authenticate and verify your transactions.
Functional cookies. These cookies allow our websites to remember choices you make while browsing. The information these cookies collect will not personally identify you and cannot track your browsing activity.

When using the Portal, the User may also receive cookies from third parties cooperating with the Portal. More information about cookies from other entities can be found on their websites.

In addition to cookies, we also use other technologies that help us achieve similar goals.

Updated on February 15, 2026